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The IUP Journal of Organizational Behavior

October '11
Focus

Organizational research, in general, is biased towards business organizations. It is heartening, therefore, to come across research carried out in other types of organizations.

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Fiedler’s Contingency Theory: Practical Application of the Least Preferred Coworker (LPC) Scale
Determinants of Psychological Contract in IT/ITES Industry
A Study of Multiple Intelligence Among Postgraduate Management Students
Voluntary Turnover in Knowledge-Intensive Organizations:
A Conceptual Framework
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Fiedler’s Contingency Theory: Practical Application of the Least Preferred Coworker (LPC) Scale

-- Maria Rosa Pires da Cruz, António João Santos Nunes
and Paulo Gonçalves Pinheiro

The present study aims at some considerations about leadership from the contingency perspective, focuses on the theory of Fiedler, whose basic premise is that group performance is contingent depending on the interaction of leadership styles and situations favorable to the leader. Leadership is an issue that has aroused much interest among people and is probably one of mankind’s most ancient concerns. Fiedler uses the distinction between task-oriented leadership style and relationship-oriented leadership style, relating these leadership styles with different types of situation, in order to determine the contingencies that make either style effective. Based on Fiedler’s theory, a case study was applied in Cape Verde at the University of Beira Interior (CABOUBI) (association of African students from Cape Verde) to confirm the applicability of the measures advocated by the theory (least preferred coworker).

Article Price : Rs.50

Determinants of Psychological Contract in IT/ITES Industry

-- M G Shahnawaz and Md. Hassan Jafri

The present study is designed to investigate the influence of organizational culture and Human Resource practices (HR practices) on the development of psychological contract as such and two dimensions of it, transactional and relational. Data were collected from 95 full-time working employees based on convenience and snowball sampling from Information Technology/Information Technology Enabled Services (IT/ITES) companies situated in two metros in India. The results indicate that only HR practices, taken collectively, influence the psychological contract of IT/ITES professionals. The results further indicate that only maintenance and retention dimension of HR practices impacts relational contract and no dimension of culture has any influence on it. However, three dimensions each of culture and HR practices influence transactional contract. This suggests that HR managers need to ensure that the HR policies and practices and culture are all well in place to reap the positive benefits of a balanced psychological contract.

Article Price : Rs.50

A Study of Multiple Intelligence Among Postgraduate Management Students

-- Anubha Singh, Mihir Dash and Vivek Anand

There has been an increasing trend among companies to hire business executives from a variety of streams, especially from the broad stream of humanities and social sciences, and not just the stream of management and business studies. This reflects the increasing awareness about the role of multiple perspectives on the functioning of businesses. In such a scenario, individuals should be assessed in terms of multiple intelligence characteristics, rather than measuring them unidimensionally in terms of Intelligence Quotient (IQ). This study focuses on understanding the demographic patterns of multiple intelligence characteristics amongst postgraduate management students. It also considers the factor structure of multiple intelligence characteristics to assess their interrelationships.

Article Price : Rs.50

Voluntary Turnover in Knowledge-Intensive Organizations: A Conceptual Framework

-- P Premalatha

The purpose of this paper is to identify the factors impacting voluntary turnover based on a review of the literature. Job satisfaction, organizational commitment, job involvement and individual’s performance are identified as independent variables; alternate employment opportunities as moderating variable; and behavioral intentions to quit as intermediate linkage in impacting voluntary turnover. The paper presents a conceptual framework of voluntary turnover by identifying and examining the relationship among the major determinants, moderating factor and intermediate linkage. The paper concludes with recommendations for future research and suggestions for managers and organizations to devise appropriate strategies to retain employees.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior